Returns and Refunds
What should I do if the artwork is damaged in transit when I received?
If you would like to claim a damaged artwork or a quality issue, please get in touch with Arts & Flair within 5 days following receiving it.
Please take digital photos of the artwork and the packaging if the package is also damaged. Attach your photos to an email, include your order number, name of the artwork, a detailed description of the damage and whether you would like a replacement or a refund and send this email to firstname.lastname@example.org.
You will receive an email within 24 hours confirming that your request is being reviewed. If your request is accepted, you might or might not need to send your artwork back.
If the damage or quality issue is not apparent in your photos, you may be asked to return the item at your expense before the return can be processed. We will confirm this together with a return address via an email. Please print Arts & Flair’s confirmation email and include it with the artwork when returning it. We highly recommend you to choose signed delivery, as we do not accept any responsibility for artworks that do not reach us or damaged in transit.
If the artwork has been found damaged during the initial shipment, Arts & Flair will cover the cost of the return.
How do I receive a refund if my request is approved?
Arts & Flair will refund to your original source of payment in the same currency.
The refund will take place after the artwork has been received and checked. Please allow up to 10 working days for the refund to be processed.